ShipSupport is a Netherlands-based corporate startup, powered by the Royal IHC. Our ambition is to become the leading e-commerce platform for the global maritime industry. We believe ordering spare parts should be a simple and efficient process, available at all times, allowing our clients to keep their business operational and successful for years to come. On ShipSupport, you can browse through, build and save your orders. Choose from standard or express delivery options and track your package in real time. When ordering online, you can be certain you are getting only genuine parts from trusted global brands. Our stock is specially tailored for our clients, however, if the item you are looking for is not yet available, let us know and we will add it to our assortment. Our eCommerce platform isn’t just a convenient place to order spare parts and services, but a place to share knowledge and experience. A place to meet like-minded people who are fascinated by heavy automated machinery. ShipSupport provides a unique opportunity for both our trusted suppliers and valued clients to work together to minimize downtime as much as possible. All ShipSupport’s maritime assortment is updated with the latest product information, price and availability. Therefore, our clients can be certain the part is available in stock and know the exact costs of the item. We work with worldwide logistic powered by the Royal IHC to get the products you need as fast as possible. When ordering several parts in the same order, ShipSupport groups all the items, unless specified otherwise, and ships the items together to reduce logistics costs. TOP
2. How can I register?
In ShipSupport we believe transparency leads to greater achievements. With an extensive range of maritime assortment, we make it easy for you to find exactly what you are looking for. Our convenient one-stop-shop approach, as well as competitive pricing, ensure that you get the best value without having to shop around. As our prices are available to all, you can spend your time on more important things than sitting around waiting for a quote. Register for an online account to access additional features that streamline your sourcing and purchasing processes. Your free account allows you to place an order, view order history, track order status and re-order products from your order history. Track your parcels as they’re dispatched and delivered and use of invoicing services to keep track of all past orders. There are many ways for you to find and buy the exact maritime assortment you are looking for. One of the greatest features ShipSupport provides our client to find the right part, is the option to access confidential information related to your personal vessel. Protected by a secure login, you can choose the vessel you are interested in, download the ship’s drawings and find the exact part you are looking for from your vessel's specific parts list. If you are interested in an additional part that was not yet requested by one of our clients, let us know and we will add it to the assortment. TOP
3. Log in to the system
On the top navigation, click to Sign in to log in to your account. The username is your email address, while a password is a unique combination of characters chosen by you. Forgot your password? No worries, simply click on , you will need to enter your Email Addess, First Name, Last Name and the system automatically sends you an email instructing you to create a new password. In case you can’t find what you were looking for, our customer support is always available to assist you with any inquiry. For quickest response, send us a WhatsApp message ( Add +31612526244 to contact us via WhatsApp) and we’ll get back to you as soon as possible. Upon receipt of an offer from customer to ShipSupport for ShipSupport to sell and deliver certain products, ShipSupport will either
Accept the offer after which an agreement between ShipSupport and customer is in effect; or
Reject the offer without liability for either party or
Make a counter proposal for customer to accept or reject within 1 working day without confirmation no agreement is reached and such is without liability for either party and with acceptance an agreement between ShipSupport and customer is in effect.
ShipSupport provides a full access to the online catalogue without the need to log in to the system. Once you found the parts you were looking for, log in to the system to place your order. We are a Business to Business (B2B) company and invite any company working in the maritime industry - both suppliers and ship owners - to register and log in to the platform. Would like to talk to us?Call us on +31 88 01 54 000 during opening hours or drop us a line by filling in the contact form. TOP
4. I forgot my password, what to do?
To access your account, navigate to the top menu to log in. Click on , you will need to enter your Email Address, First Name, Last Name and the system automatically sends you an email inviting you to create a new password. Make sure your password is unique and personal. We advise not to share your password to protect your account. In case you can’t find what you were looking for, our customer support is always available to assist you with any inquiry. For quickest response, send us a WhatsApp message ( Add +31612526244 to contact us via WhatsApp) and we’ll get back to you as soon as possible. Would like to talk to us?Call us on +31 88 01 54 000 during opening hours or drop us a line by filling in the contact form. TOP
5. Can I create an extra user in the ShipSupport webshop?
Absolutely! Please contact our customer support by WhatsApp message ( Add +31612526244 to contact us via WhatsApp), phone or email, and we’ll gladly do this for you. You will be asked to provide the user’s name, email address, telephone number and company name. Our customer service agent will contact you to confirm the request. TOP
6. Working with the parts catalogue and the categories
We know how important it is to find the right part in nearly no time! That’s why we created various paths to find the spare part you’ve been searching for. We divided the online assortment into main parts categories. If you are not looking for anything in particular, just browse through our , where you can find main categories such as: dredge equipment, electricals or communication equipment - to find out about our wide and yet tailored range of products. Once hovering your mouse over the main categories, a new list of sub-categories will reveal itself. When clicking on the sub-category, you will be able to see important information about your item: price, actual warehouse status, photo as well as a short description. If this is the item you’ve been looking for, simply add it to your shopping basket and your item will be lifted onto a virtual forklift on the top right-hand side of the page. Click on the button instructing you to view your cart and follow the instructions for a successful checkout! Not ready to check out yet? No problem. Continue browsing the catalogue and add additional products to the virtual forklift. It is super powerful and can carry lots and lots of heavy parts. TOP
7. The search option, finding parts
When you know which part you are looking for, instead of browsing through the catalogue, check out our search option. The is always available on the top of the page. The search option works just like your Google search. Simply type in the name of the part you are looking for and voilà! Don’t have time to type the entire name? No problem! The search will automatically finish typing your request. Simply type the letter O for 'O-ring' and the search will auto finish the term. Ready to check out? Then add your item to the shopping cart and click on the virtual forklift to complete your order. TOP
8. How can I order?
Browse through the online catalogue on ShipSupport.com, or search by the article’s name. Once all items were added to your shopping cart and you are ready to check out, click on on the top right-hand side of the page. Click to view your cart once again, to make sure you have all the correct items in order. In the shopping cart overview, you can still add or remove items. Another cool feature allows you to add the item to your re-order list. This way, next time you will not need to search for the part and simply re-order it from your saved list. To use this feature, click on the button on the bottom of the screen. A standard template will be added to your account. Any item you would like to add to the reorder list will appear in this template. At ShipSupport.com you can order as many or as few items as you like. If you need to update the number of items from the same article, make sure to avoid putting the entire item in the trash can. From within the shopping cart overview, you can update the number of articles by increasing or decreasing the number of items. Are you still missing an item? Click on to add new items to your list. Ready to complete your order? Then follow the checkout button. You will be asked to log in to your account. This way you will be able to track the status of your order and keep all your digital invoices in one place. If you don’t have your login, contact our customer support and we will provide one for you! Please follow the steps provided by our payment provider so you can pay the order, start the payment and logistics process. We will prepare and ship your order once the payment is done. TOP
9. Where can I find the parts I collected in my shopping basket?
The button on the product screen will add the article to your shopping card. When you have selected all the articles you want to buy, click on and the shopping cart will open. Click on view cart button. The screen shows all the articles you have added to the shopping cart. They are displayed as one item on default. Remove the 1 and add another number if you want to have more similar items. The amount in euros per item and the total amount will be updated automatically. You can remove an article from this list by putting it in the trash can. This is displayed under every article box. Be aware that every item has his own trash can that removes a complete article. Please do not use the trash can when you want to have a lower amount of the same article. Change the number of articles to lower the amount. The button on the bottom of the screen will create a standard template. This template can be used for your next order. You can use this template when you want to order a set of products every period. For example every few months the same set of O-rings or bolds. You can browse fron the or the when you want to add more articles to your shopping cart. Or click on the check out button and start the order, payment and delivery process. A login screen will appear when you are not logged in to the system at this moment. Please log in with the credentials we have provided. The customer service can help you when you do not have these credentials. Please follow the steps given by our payment provider so that you can pay the order and start the payment and logistics process. We will start collecting and shipping when the payment is done. TOP
10. How can I pay for my collected ship parts in the shopping cart?
Click on the check out button and start the order, payment and delivery process. A login screen will appear when you are not logged into the system at this moment. Please log in with the credentials we have provided when this happens. The customer service can help you when you do not have these credentials. Please follow the steps given by our payment provider so that you can pay the order and start the payment and logistics process. We will start collecting and shipping when the payment is done. TOP
11. Create a re-order list, how does this work?
The re-order option is made to help you to order a set of articles over and over again. This option helps you select and collect a set of articles from ShipSupport.com catalogue. You can create as many re-order lists as you wish. To create your re-order template
Add as many articles as you need in your shopping cart
Click at the bottom of the screen on
Write a name for your reorder-list
On the top right-hand side of the page, follow the link to ‘My account’.
Click on ‘Order templates’ on the left option and your order lists will become visible.
You can view all the re-order lists created
Are you missing an item? Then simply continue browsing from the or the and add the new item to your cart.
The option is not available for all our clients. You can have access to the 'fleet services' environment if you purchased a vessel made by Royal IHC or if you provided ShipSupport.com with your vessel’s configurations. When purchasing a vessel built by Royal IHC, the fleet service gives you access to the exact part you will need replacing. When our clients provide us with their vessel configuration, we activate 'fleet services' for their account. Get access to the vessels drawings and always be sure you are ordering the correct part. How does it work? Click on in the dark blue menu bar. Your fleet overview is presented in the screen below the menu. When selecting the vessel you need, a navigation menu will appears on the left, each categories contain information about your vessel parts and configuration. Use the to browse parts thrgouh the vessel. Click to button to add the item you need to the shopping cart, and follow the check out instructions. We like to keep the digital version of your vessel the same as the original one. So please keep us posted on changes made to the vessel. If you do not wish to search for the part by browsing through the vessel, then use the on the top of the page. The search option is also available in 'fleet services'. This will help you find the articles faster. Just type the name of the article in the search option and the system will help you find the article. TOP
13. What are Hydac bladder accumulators?
Hydac Bladder accumulators are hydro pneumatic accumulators with a flexible bladder as a separation element between compressible gas cushion and operating fluid. HYDAC bladder accumulators consist of a welded or forged pressure vessel, the accumulator bladder and the fittings for the gas- and medium-side connection. In addition to the standard design, special designs for particular applications are possible, for example for very high discharge speeds and high pressures. Essential specifications are:
Nominal volume: up to 3,300 l,
Permitted operating pressure: up to 1,000 bar,
Piston speed: depends on the sealing system, normally up to 5 m/s; higher speeds possible,
HYDAC piston accumulators have the following advantages:
Minimal pressure difference between fluid side and gas side,
Large usable volume,
Variable installation position,
Piston position can be monitored by various systems,
Particularly suitable for back-up configurations,
Extreme flow rates,
No sudden discharge of gas when seals are worn.
We offer these products in our webshop. See an overview via this link TOP
14. What are Hydac piston accumulators?
Hydac Piston accumulators are hydro pneumatic accumulators with a free-moving piston as a separation element between a compressible gas cushion and the operating fluid. HYDAC piston accumulators are comprised of a cylinder with a finely processed interior, with screwed-in cover on the gas and fluid side as a rule and a piston with special sealing systems. Piston accumulators can be adjusted very flexibly to customer requirements (e.g. series SK280 with patented design). Selection of the volume is practically stepless. The piston position can be made visible and also be used for switching functions in the hydraulic system. Essential specifications are:
Nominal volume: up to 3,300 l,
Permitted operating pressure: up to 1,000 bar,
Piston speed: depends on the sealing system, normally up to 5 m/s; higher speeds possible,
Hydac Diaphragm accumulators are hydro pneumatic accumulators with a flexible diaphragm as a separation element between the compressible gas cushion and the operating fluid. HYDAC offers more than 30 diaphragm accumulator variants and more than 300 different fluid connections. HYDAC diaphragm accumulators are designed thereby either as welded constructions or as cartridge constructions and offered in various different steels, elastomers and with different gas connections. Essential specifications are:
Nominal volume: 0.075 ... 4 l,
Permissible operating pressure: up to 750 bar,
Materials for the elastomer: NBR, ECO, IIR, FKM (FPM) and more,
Accumulator shell materials: carbon steel, stainless steel, aluminum and more.
HYDAC diaphragm accumulators have the following advantages:
Function- and weight-optimized dimensioning,
Any installation position possible,
No pressure difference between fluid side and gas side,
Metal bellows accumulators are hydro pneumatic accumulators with metal bellows as a separation element between the compressible gas cushion and the operating fluid. The separation element is designed as either corrugated bellows or diaphragm bellows. HYDAC metal bellows accumulators are versatile in their application. For example, they are used for pulsation damping on heavy diesel engines or in the chemical industry. In the aero plane industry, this type of accumulator design is usually used as energy accumulators or for volumetric compensation, respectively. HYDAC metal bellows accumulators have the following advantages, which allows them to extend the overall application field of HYDAC Accumulator Technology:
Media-resistant in broad temperature ranges (e.g. in aviation applications up to 160 °C).
Hydraulic dampers is the collective term for pulsation dampers, suction flow stabilizers, shock absorbers and silencers (fluid silencers or noise dampers). Pulsation dampers are comprised in general of bladder, piston and diaphragm accumulators, either with or without blocks guiding the fluid current in and out. Suction flow stabilizers and silencers are based on different construction principles. Volume and/or pressure fluctuations occurring in fluid technology systems have a negative effect on the function and service life of the individual components in the system. The use of hydro pneumatic dampers, following a precise analysis of the system and subsequent dimensional determination of the damper, can reduce these pulsations. This means that the utilization of HYDAC hydraulic dampers brings economic advantages and process reliability. These advantages include:
Reduction of pressure pulsations,
Improved output behavior of displacement pumps,
Prevention of breakage to lines and valves,
Protection of the measurement devices and their functions in a system,
Reduction of the noise exposure in hydraulic systems,
HYDAC can look back on decades of experience in valve technology. Over the years, the permanent expansion of the individual valve designs has resulted in an extremely extensive and complete product range that enables almost all possibilities for designing hydraulic systems - stationary or mobile. Whether directional spool valves, directional poppet valves, pressure valves, flow valves or check valves as screw-in valves, insert valves, stackable valves, sub plate and in-line mounted valves - we have the right valve for your system. Due to high level of expertise and the modular design, HYDAC is the reliable partner for customer-specific requirements. HYDAC offers you comprehensive support and global local expertise. We offer these products in our webshop. Search, order and buy the HYDAC valves on ShipSupport.com TOP
19. Hydac pumps what are they and do you sell them?
Hydac Pumps transfer fluids and keep things moving even in your system. HYDAC offers a wide spectrum of pumps for a variety of hydraulic applications and systems. Our pumps are in action in many industries all over the world. HYDAC offers fixed displacement and variable displacement pumps in various designs and pressure ranges. The spectrum ranges from 0.25 cm³/rotation to 560 cm³/rotation and covers pressure ranges of up to 400 bar. We offer these products in our webshop. See an overview via this link: https://www.shipsupport.com/en_us/eur/search-results?q=hydac+pumps TOP
20. Can I buy Hydac mounting technology?
YES! You can buy the Hydac Mounting technology. Hydac has in his collection:
21. Can I buy Hydac flow rate sensors? What are the Hydac flow rate sensors?
The flow rate measuring transducer of the EVS 3000 series works in accordance with the turbine principle (recording the rpm of an impeller wheel rotating in the media flow). Depending on the version, additional connection openings for pressure and/or temperature transmitters are available. The flow monitors of the HFS 2000 series are based on the buoyancy transmitter measurement principle. Under these circumstances, the measurement medium deflects a spring-charged buoyancy transmitter in the flow direction, depending on the flow rate. A reed contact is fitted outside of the device. This will switch when the magnet integrated in the buoyancy transmitter reaches the preset position. Electronic flow rate measuring transducers for general applications:
EVS 3100 (for oils / viscous media)
EVS 3110 (for water-based media)
Electromechanical flow monitors for general applications:
At ShipSupport we facilitate a strong network of in-house engineers available to help our customers with any technical question. Reach out to one of our Customer Service representative and we will make sure to provide all the support you need. We are available 24/7 via email and during office hours via WhatsApp. TOP
25. Can I pay for an order after I receive it?
When you place an order with ShipSupport, it will be processed after the payment for the order was received. We offer three different methods of payment
via a bank transfer
Payment after delivery is therefore not possible. TOP
26. How secure is buying product on ShipSupport.com?
27. Can I modify my order after it has been placed?
Unfortunately, we can’t make changes to your order after it's been finalised. Once an order is placed, the ordered products and product sizes can't be changed. We can cancel your order so that you can place a new correct order. Note: We can only cancel within two working days. TOP
28. How do I return my order?
You can return an article within 14 days after delivery. Please contact one of our Customer Service agents and they will be happy to help you return the product. Make sure the product is returned to us in original (unused) condition and with its original packaging. It is not possible to return an item that was specially customised for your use. TOP
29. Can I order by phone?
ShipSupport offers a wide range of products available to order directly online. We are not able to accept orders by phone or by email. Ordering via the webshop saves time and effort, however, one of our Customer Service agents are always there to help you find the right product. If you know exactly which product you are looking for, this short guide might help you place your first order:
Add one or more products to your shopping basket.
Complete the order checkout by clicking on the shopping basket icon on the top right hand side of the navigation bar.
Check the products you have selected and click on the order button.
The payment process is started and you can pick your payment method and pay.
Order is now send to ShipSupport.com and you will get a conformation with an product overview and delivery dates.
We will send your product to the delivery address you have provided.
At ShipSupport, we believe ordering spare parts should be simple, transparent and fast. Feel free to brows our online catalogue of over 100.000 products, add the desired products to your shopping cart and that’s all! No login is required to view of competitive prices and view our quotation. There are different ways to navigate through the webshop: ou can find the products you are looking for via the search option on the top of the page and add them to your basket. You can also find the products via the product catalog on the homepage. If you cannot find the product you are looking for, please contact one of our Customer Service agents. The contact details are available via this link: https://www.shipsupport.com/en_us/eur/contact-us Are you interested in joining our loyalty program and get even better prices? Our Customer Service agents will be happy to provide additional information. TOP
31. How do I get a high volume discount?
Are you interested in joining our loyalty program and get even better prices? Our Customer Service agents will be happy to provide additional information. Please Contact the customer service. TOP
32. I’d like to pay with my credit card but it’s not excepted. What do I do?
There are various reasons by which a credit card might not be accepted by the payment provider. Our advice in this situation is to pay via the bank transfer option. The customer service is always there to help you. Please Contact the customer service TOP
33. I paid my ShipSupport order. When do you receive the money?
The payment process time differs per payment method. Visa and MasterCard are very fast. The payment will be processed within the hour. The bank transfer option can take longer. The order is received and an invoice will be created and sent within one working day. The transfer of money depends on your actual bank transfer and bank services. We receive the money in average within two or three workdays. The order will be released when the money is received. TOP
34. I paid and ordered with bank transfer but did not receive an invoice, what went wrong?
When placing an order on ShipSupport, you will receive your invoice within one working day. In case an order is placed on a Friday, the invoice will be send on Monday. Please check the email address you provided during the registration process to make sure it is correct. If the email address is correct, please contact our Customer Service agents for further assistance via the ShipSupport Contact Page Note: The email and invoice is send from the email address: Service@shiosupport.com. Please check your spam folder. It can be that the email is moved to this folder. TOP
35. The product I bought on ShipSupport.com is broken, has a defect and/or does not work, what to do?
Products brake and this situation is something we would like to avoid, but not always can. Every situation is unique, and to provide the best solution we need additional information. We know how valuable your time is and would like to help you in the quickest way possible. Contact our Customer Service agent via this link: https://www.shipsupport.com/en_us/eur/contact-us For more information on the product guarantee, please visit our terms and conditions page. TOP
36. Trafag pressure transmitters, where can I use them?
Pressure transmitters are used to measure and evaluate pressure to control processes. A pressure sensor converts the physical quantity (pressure) into an analog, Volt or digital signal. Trafag and other brands pressure transmitters are available in a relative pressure, absolute pressure, vacuum or with a differential pressure measuring cell. Trafag pressure sensors are very accurate, robust, have long-term stability, vibration resistance, electromagnetic compatibility, high shock resistance and temperature compensation. Applications for pressure transmitters include the marine industry - engine construction – On and Off Shore - Chemistry and Petro chemistry - Railways - Automotive - OEM (Mobile) Hydraulics and HVAC Industry. Available with different measuring ranges from 0.10 mBar to 15.000 Bar. We offer these products in our webshop. Search, order and buy the Trafag collection on ShipSupport. TOP
37. What are temperature sensors?
With a temperature sensor, the physical quantity (temperature) is converted into a readable signal. Temperature sensors are applied to places where temperature is to be measured, and the temperature is monitored or controlled. Applications include: heating appliances for heating homes including tap water, food storage and cooking, refrigerators and freezers, oven and grill equipment, medical equipment, process industries, air conditioners, air conditioning and ventilation, engine building and hydraulic systems. Products include immersion sensors with or without immersion tube for water, oil, gas, air, Pt100 cable sensors, thermocouple exhaust gases, space sensors, and non-magnetized sensors for temperature measurement on the outside of a system, duct or pipe. We offer these products in our webshop. Just type the product you need into the find box on the top of this page and the webshop will show you the available ship parts you can purchase. TOP
38. What are Trafag temperature switches (thermostats)?
For more than 70 years, Trafag thermostats have proven their reliability in the most difficult conditions. A thermostat maintains a certain temperature in a system by turning on or off at a set temperature. The core of a mechanical thermostat with bellows system consists of a special oil in a sensor causing a microblock to be activated. A bimetal thermostat consists of two connected metal strips with different expansion coefficients. Due to the difference in expansion, the whole bends with a temperature change, so that a contact is activated at a certain temperature. Applicable to air conditioning, heating systems, engine building, shipping, offshore oil and gas production. We offer these products in our webshop. Just type the product you need into the find box on the top of this page and the webshop will show you the available ship parts you can purchase. TOP
39. What are pressure switches (pressostats)?
Mechanical pressure switches are widely used in industrial and marine systems. When a certain pressure (set point) is reached, the pressure switch opens or closes a switching contact. Depending on the application, mechanical or electronic pressure switches are deployed. Specific applications for pressure switches are engine building for the maritime industry, hydraulics, railways, heating and cooling systems and pneumatic applications. Trafag mechanical pressure switches are equipped with bellows, diaphragm, or piston sensors and include a wide variety of pressure ranges. Available with ship approvals and/or ATEX certificate. We offer these products in our webshop. Just type the product you need into the search box on the top of this page and the webshop will show you the available ship parts you can purchase. TOP
40. What are automotive pressure switches?
Complete range of compact pressure switches with ranges of -1..0 to 600 bar. Applications for shipping, diesel engines, hydraulics, compressors, cooling systems, water applications, and diverse industrial applications. These compact pressure switches with NO-NC or SPDT switching are available with bellows, diaphragm, or piston sensor. Deliverable with maritime approval and/or ATEX approval. We offer these products in our webshop. Just type the product you need into the search box on the top of this page and the webshop will show you the available ship parts you can purchase. TOP
41. Do you have Trafag SF6 gas density monitors and sensors?
Trafag stands for precise, reliable and maintenance-free instruments developed for the monitoring of SF6 and other gases in the field of high- and medium-voltage switchgear. Trafag guarantees outstanding accuracy and operation in the widest temperature range on the market. Trafag gas monitoring devices measure the gas density directly, i.e. SF6 Gas Density Monitors, with the unique gas density reference principle or the patented quartz tuning fork technology, i.e. SF6 Gas Density Sensors, or by combining both principles, i.e. SF6 Hybrid Gas Density Monitors. They thus offer the most reliable solution on the market by directly measuring the SF6 gas density. We offer these products in our webshop. Just type the product you need into the search box on the top of this page and the webshop will show you the available ship parts you can purchase. TOP
42. My account option, how do I use this?
In ‘My account’ section, you can find information about pending purchases, rejected purchases and the order history. An easy tool to help you get a better overview of your order history and pending orders. This section is there to help you set up your profile. You can change the login password and email address. Note that we use this email address to give you notifications about your orders. Make sure this address is correct so we can inform you about your orders. In the 'address' section you can set up your address for the delivery. It is possible to set up different addresses for the same account. In the 'payment' section, you can select the preferred payment method. This option will present the selected method first, the other methods are still available but not selected. TOP
43. I have a question. How can you help me?
We are here to help! We want to help you at any day on any time. That’s why we made a set of frequently asked questions to help you navigate through the webshop, our website and payment process. I like to invite you to browse through the FAQ’s to find your answer first. Didn’t find the information you were looking for? Then, click on the chat option on the right-hand side of the screen. Or you can call us on +31 88 01 54 000. We are available during working hours. The working hours are from 09:00 to 17:00 hour CET. If the chat option is not available, drop us a line at firstname.lastname@example.org. We will answer your email within one working day. TOP
44. Working with the knowledge centre
The knowledge centre can be found via the link: Knowledge Center or via the navigation bar. On the top bar, click on ‘knowledge’ and enjoy various articles from leading industry specialists. This section will give you an overview of articles that will help to gather information about the ship parts we sell on the ShipSupport.com website. Our knowledge base will only keep growing as more people join our network of maritime specialists. TOP
45. Order receipt email not received
When successfully completing an order, we will email you an order receipt. If you did not receive an email from us, please check your spam inbox. Still can’t find your order receipt? Then please contact our customer support. We are here to make sure your order went through!
When you have successfully placed an order, according to our terms of sales, we automatically send a confirmation email to your inbox. If you did not receive an email from us, please check your spam inbox. Still can’t find your confirmation email? Then please contact our customer support. We are here to make sure your order was successful. TOP
47. Delivery time
Each product page contains an estimated delivery time. Delivery times are based on the INCOTERMS® 2010 FCA Tilburg, as described in the info button. This is merely an expected estimate delivery time as we need to make your products ready for shipment from our warehouse. Based on your delivery address, during the checkout process, we make an initial estimate for the delivery time. The delivery time differs per country as we take transportation time into an account. Once the order is processed, we are able to confirm the final delivery date. This information will be emailed to you so soon as possible. TOP
48. Which INCOTERMS are used by ShipSupport?
ShipSupport works conform the INCOTERMS® 2010 rules. Delivery addresses within the European Union will be shipped DDP out of the European Union the INCOTERMS DAP is used. DDP or Delivered duty paid – ShipSupport bears the risks and costs, including duties, taxes and other charges of delivering the good. DAP or Delivered at place – the risks transfers from ShipSupport to the customer when the goods are placed at the disposal of the customer at their named location in destination country (this is excluding unloading at the arriving conveyance). The customer is responsible for import clearance and any applicable local taxes or import duties. Import duties and taxes are determined by the government of the import country. TOP
49. Shipping costs: Can you tell me more?
At ShipSupport, we make it easier for you to get the right part, at the right time delivered to you nearly anywhere around the world. We are powered by Royal IHC, and this gives us the benefit of shipping your order with competitive prices while keeping shipping costs as low as possible. When browsing ShipSupport’s online catalogue, you will find a wide range of products to help you keep your vessel and equipment running for years to come. From products weighing merely 6 grams all the way to products weighing several tons. Shipping prices are, therefore, calculated based on several logistical factors: height, weight, width, distance from the warehouse to the customer, delivery time and place, customisations, etc. When placing an order on ShipSupport, we take all the logistics into account and calculate the shipping costs. If you would like to know more about the shipping costs of the products you are interested in advance, our customer service agents are happy to help! Send us a WhatsApp message or give us a call during office hours. TOP
As ShipSupport, we provide a standard 6 months guarantee period. The manufacturer of the product has its own guarantee period and conditions. The period and conditions differ per manufacturer. Read more about ShipSupport’s guarantee in Terms and Conditions. Please contact our customer service if you are looking for more information about the guarantees. TOP
51. I have a complaint, what do I need to do?
Thank you for choosing ShipSupport. We value our customers above all and want to help you in the best possible way. Please contact our customer service to share your experience. You can expect to hear back from us within one working day and we hope to solve the issue in no time. We value your time and appreciate you letting us know how we can do better. For your record, you will get a full process overview by email. TOP
52. What is freight forwarder?
A freight forwarder is an agent who acts on your behalf to provide transportation and logistical services. Freight Forwarders arrange transportation, freight, delivery, international documentation preparation, cargo insurance and related services. TOP
53. I want to contact the head office, where can I find the contact details
The contact details for the head office are available via the webpage: Contact Us Please contact the customer service for questions about the webshop, orders, payments and technical article questions. TOP
The career page is available via the webpage: Career TOP
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In our Customer Service section in the footer, you will find answers on many questions. Can’t you find your question in this section? Get support by e-mail or phone. Our support team is at your service.